Website Problems

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Moderator: Chip

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Chip
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Website Problems

Post by Chip »

:evil:

Not sure what the problem is at the moment but it appears to be related to the asp module on the server as the forum and other portions of the site are functional.

I have a notification into the BOD but I'm not sure who we call when we have server problems. This might be something the hosting company needs to resolve.

For the moment use the forum for your information.

:evil:
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Chip
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Post by Chip »

The hosting company has verified the problem with the ASP pages and has escalted the problem to one of their specialists, (read somebody that isn't just reading from a script).

I'm pretty sure a bounce of the web server would have fixed it but they have their procedures. They say it should be reolved within the next 24 hours, so hang tight boys and girls.

I can assure you that at the Getty it wouldn't have taken me this long :evil:
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Chip
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Website Up!

Post by Chip »

Web site came back up around 9:30 am Sunday morning or so. I'll lay odds on them bouncing (restarting) the web instance (restarting IIS). :roll:

I was in the process of reverifing my troubleshooting when it came on line. In any case, looks like we're back to normal.
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stebbins
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Thanks to Chippy

Post by stebbins »

Chip wrote:The hosting company has verified the problem with the ASP pages and has escalted the problem to one of their specialists, (read somebody that isn't just reading from a script).

I'm pretty sure a bounce of the web server would have fixed it but they have their procedures. They say it should be reolved within the next 24 hours, so hang tight boys and girls.

I can assure you that at the Getty it wouldn't have taken me this long :evil:
I can assure everyone that it wouldn't take Chip that long. Heck, he knows much more about server-side stuff than me, and when I was at UCLA or LAHD it wouldn't have taken ME that long. And it wasn't even my main job there.

So, for anyone who doesn't know much about computers: CHIP IS NOT TO BLAME. He's doing a good job. And he's almost certainly right about how the hosting company does it.

Thanks for all your hard work, Chip!

(OH, and it is good to get email notice if you find the site down. If someone in charge isn't using it, we won't know. Let us know when there are problems, especially if they are persistent. Thanks!)
Fly High; Fly Far; Fly Safe -- George
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